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Support Query
First Name *
Last Name *
Company you access your benefits through *
Email Address *
Registration ID (e.g. Employee number) *
What type of support would you need *
- Select What type of support would you need -
Registration / Access
Reward & Recognition
Vouchers
Cashback
Concierge
Travel
Issue Description *
Error message that is coming up *
Error message on screen
Upload file
If you have isssues with Physical/Digital Award Order Queries, Service Awards Claim/Use, Miscellaneous Problems with Awards.
What type of support do you need *
- Select What type of support do you need -
Help with claiming awards
Award Order Issue
Anything Else
Issue Description *
Order reference number *
Order Date *
Retailer / Item *
Issue Description *
Order Value *
If you need help with a voucher order you paid for with credit/debit card.
Vouchers *
- Select Vouchers -
Reloadable Card Inquiries
E-Voucher Inquiries
Pre-loaded Card Inquiries
Cinema Voucher Inquires
Payment/Purchasing Issue Inquiries
Miscellaneous Voucher query
Inquiry *
- Select Inquiry -
Damaged-Faulty card/Need Replacement
Gift Card not topped up
Order Number
Retailer *
Gift Card Number *
Address field 1 *
Address field 2
Address field 3
Address field 4
Address field 5
Postcode *
Issue description *
Inquiry *
- Select Inquiry -
Voucher has not been received
Voucher/code is not working
Order Number *
Retailer *
Issue Description *
Order Number *
Retailer *
Issue Description *
Claim Code *
Error message on screen
Upload file
Inquiry *
- Select Inquiry -
Voucher has not been received
Voucher not working
Need tracking number
Order Number *
Retailer *
Issue description *
Inquiry *
- Select Inquiry -
Code is not working
Code has not been received
Wrong tickets have been purchased
Order Number *
Retailer *
Cinema Location *
Screening Time *
Screening Date *
Movie Title
Error message on screen
Upload file
Issue description *
Order Number *
Retailer *
Issue description *
Order Number *
Retailer *
Issue Description *
Error message on screen
Upload file
Order Number *
Retailer *
Issue description *
Inquiry *
- Select Inquiry -
Transaction query
Cashback Help
Offer query
Issue with an item/booking made using offer
Site error
Transaction Details *
Transaction Date *
Retailer *
Order Number *
Amount spent minus VAT *
Voucher Code Used *
Additional Information *
Upload email confirmation of order
Upload file
Transaction Details *
Retailer *
Date of online order *
Issue Description *
Payment Method *
Retailer *
Offer title *
Item/booking you are making *
Additional Information *
Order reference *
Name on the booking *
Email on the booking *
Contact number on the booking *
Issue with the booking *
Additional Information *
Retailer *
Offer title *
Error message that is coming up *
Item/booking you are making (including dates if necessary)
Additional information *
Upload a screenshot of the error
Upload file
What type of support would you need *
- Select What type of support would you need -
Car Hire
Airport Lounges
Airport Parking
Airport Hotels
Restaurant/Bar
Larger/Private dining restaurant booking
Location/venue search
Musical tickets
Gifting (e.g. Flowers)
General Concierge
Contact Number *
Pick up location *
Drop off location *
Pick up date *
Pick up time *
Drop off date *
Drop off time *
Number of passengers & luggage *
Type of car *
Age of driver *
Does driver hold a clean drivers licence and credit card in their own name *
- Select Does driver hold a clean drivers licence and credit card in their own name -
yes
no
Additional Information *
Contact Number *
Airport & Terminal *
Date *
Flight time *
Travel destination *
Number of passengers *
Additional Information *
Contact Number *
Airport & Terminal *
Pick up date *
Pick up time *
Drop off date *
Drop off time *
Outbound flight number *
Return flight number *
Is accommodation required *
- Select Is accommodation required -
yes
no
Number of passengers *
Number of rooms *
Additional Information *
Contact Number *
Airport *
Check in date *
Check out date *
Number of people *
Type of room *
Include parking *
- Select Include parking -
yes
no
Outbound flight number *
Return flight number *
Date of car collection *
Additional Information *
Contact Number *
Particular restaurant/s *
Cuisine *
Location *
Date *
Time *
Number of people *
Additional Information *
Contact Number *
Particular restaurant/s *
Cuisine *
Location *
Date *
Time *
Number of people *
Private room/general restaurant *
Budget *
Additional Information *
Contact Number *
Location *
Type of event *
Date *
Time *
Number of people *
Additional Information *
Contact Number *
Show/s *
Date *
Time if required *
Number of tickets *
Additional Information *
Contact Number *
Type of gift *
Budget *
Name, address & contact number for delivery *
Gift message *
Arrival date for the gift *
Additional Information *
Contact Number *
Additional Information *
What type of support do you need *
- Select What type of support do you need -
Hotel booking
Holiday Packages
Contact Number *
Number of points *
Destination *
Check In Date *
Check Out Date *
Number of people *
Star rating *
- Select Star rating -
1
2
3
4
5
Board basis *
Budget *
Additional Information *
Contact Number *
Number of points *
Destination *
Departure Date *
Return Date *
Departure airport *
Number of people *
Star rating *
- Select Star rating -
1
2
3
4
5
Board basis *
Budget *
Additional Information *
Fields marked with * must be filled in.
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